Novotel Phuket Phokeethra Review
Novotel Phuket Phokeethra is probably the best hotel in Phuket town. Like any hotel in the world, it has some great features and unexpected weaknesses. Novotel is a well-known brand, and this is the second time a Novotel has opened in Phuket Town, the first one since it became the Royal Phuket City located nearby. The location of this new Novotel is very convenient if you need to be based in the town.
International brands usually come with standard features and thus with customers’ expectations. Considering that Novotel Phuket Phokeethra wants to be a 5-star resort, those expectations were unfortunately not met this time. Novotel Phuket Phokeethra used to be the old ‘Thavorn Grand’ has been beautifully redesigned and refurbished to look modern and quite elegant; the service was surprisingly below Phuket standards (Such an international brand combined with the legendary Thai hospitality placed the bar rather high).
We approached the lobby in our car, but nobody was there to greet us, take our suitcases or lead us to the reception (not to mention valet parking). So while one of us parked the car, the other had to carry the suitcases through the lobby up the stairs. It’s a beautiful lobby, though.
The reception went quite smoothly, and soon we were in our room on the 14th floor. Very space brand new room, oversized bed, plenty of closets and more amenities than average: Illy espresso machine with 4 free coffee capsules, bathrobe, slippers, iron and ironing table, mini-bar with drinks and a decent size safe box that can accommodate a 15-inch laptop (it’s not always the case).
For working, there are a good working station and enough electric plugs for our many electronic devices (we do have many!) Novotel Phuket Phokeethra is designed for business people; tourists would pick a hotel closer to the beaches or the old streets of Phuket Town.
The view from the 14th-floor rooftop bar is kind of nice, a bird’s view of the low-rise part of town, including several local markets (Expo Phuket Bazaar and the new Grocery Phuket). It’s not as good as a sea view would be, but it’s entertaining.
The best view is from the back of the building, and the best place to enjoy it is the Estrella rooftop lounge on the 18th floor. Estrella is a surprisingly cosy wine and whisky bar in this modest part of town with a small terrace on each side. The place creates an intimate atmosphere with dark woods and artificial candlelights. This is a good place to enjoy the sunset and the blue hour with a good cocktail. The sea is closer to the hotel than we thought it was, as well as Koh Sirey and its temple. The staff was polite and quite efficient but had some hiccups that spoiled it. (Staff calls the reception in front of you to check if you made the necessary deposit to charge your room.)
In the morning, we had breakfast at Amor, the ground-floor restaurant, and the buffet was good and sitting comfortably. The restaurant is vast, well designed and brightly lit from the floor-to-ceiling windows, which is definitely a plus. Check-out was a little off again, but at this stage, we had already started getting used to how things were working here.
Verdict about Novotel Phokeethra
- The hotel is modern, bright and well-designed for Phuket Town
- Rooms are also comfortable, very clean and adapted to modern travel
- Estrela Rooftop is quite nice. The glass walls spoil it a little
Novotel Phokeethra Photos
Novotel Phuket Phokeethra Info
Location: Phuket City
Address: 40/5 Chanacharoen Rd, Amphur Muang, Phuket 83000
Open: 24 hours
Phone: 076 397 777
Bookings: see the rates
Range: 5-Star Hotel
Swimming pool: 1
Restaurants and bars: 2 (1 rooftop bar)
Rooms: 180 rooms, 18 floors
Distance from city centre: 600 m (8 minutes walk)
Distance from the airport: 33 km
Distance to Patong Beach: 15 km
Novotel Phuket Phokeethra Map